Ribbons and Thread in the Susan Carrolan Millinery Workshop in Aspen

What is your turnaround time?
If we have your hat in stock, we will ship it immediately. If we do not currently have it in stock, it takes an average of 2 weeks, with some specialty hats taking 4 weeks (max.) Feel free to contact us for availability and expedited shipping options if you need the hat by a certain date. We ship using FedEx Ground.

Do you accept returns?
All of our hats are handmade, one by one. For this reason, we do not accept returns, but exchanges only. We ask that if you are not happy with your hat, you notify us within 3 business days of receiving it. Someone will get back to you promptly.  Shipping & return policy here.

How do I know what size to buy?
Please view our sizing guide here. If you need a larger or smaller size, please contact us.

Do you have felt color swatches?
Yes! Colors can vary depending on your screen. Order worry-free by requesting complimentary color swatches first. Request a complimentary swatch card now.

What's the best way to buy a hat as a gift?
A handmade hat is the perfect gift for any occasion. Treat a loved one this holiday season to a handmade felt hat. We recommend browsing together - or simply buying a gift certificate here.

Do you sell wholesale?
We welcome wholesale accounts. Please contact us to inquire about wholesale prices.

    For all other questions, please contact us here.